How Do I Connect Jobber to SoTrustworthy?

Connecting Jobber to SoTrustworthy takes less than five minutes and automates your entire Google review collection process directly from your field workflows. Once linked, whenever a job is completed or an invoice is paid in Jobber, customer contact details sync to SoTrustworthy to trigger an SMS-first review request automatically. This integration eliminates manual data entry, speeds up review collection, and ensures every happy customer is invited to share their experience online.

What You Need Before You Begin

Before setting up the connection, make sure you have the following ready:

• Jobber Admin Access: You must be signed in as an Admin user in Jobber to authorize third-party app permissions.
• An Active SoTrustworthy Account: Native Jobber integration is available on all SoTrustworthy tiers, including our Starter, Growth, and Pro plans, as well as during your 14-day free trial.
• Clean Customer Data in Jobber: Ensure your field technicians consistently collect mobile phone numbers, as SoTrustworthy relies on an SMS-first workflow to maximize conversion rates.

How to Connect Jobber to SoTrustworthy (Step-by-Step)

Follow these steps to authorize the integration and begin syncing customer data:

Step 1: Navigate to the Integrations Page

Log in to your SoTrustworthy dashboard using your business account. In the left navigation menu, click Settings and then select Integrations.

Step 2: Select Jobber from the App Directory

Scroll down to the Service Management section. Find the Jobber card and click the Connect button.

Step 3: Authorize the Connection

You will be automatically redirected to Jobber's secure authorization page. If you are not already logged into Jobber, enter your credentials. Click Allow Access to grant SoTrustworthy permission to read completed jobs, client contact details, and invoice statuses.

Step 4: Map Your Business Locations

If you operate a single location, SoTrustworthy will link your Jobber account directly to your primary Google Business Profile.

If you run a multi-location operation with separate Google Business Profiles, use the location dropdown menu to map specific Jobber team members, service territories, or postal codes to their corresponding Google profile.

Step 5: Save and Enable the Integration

Click Save Settings. Your integration is now active. SoTrustworthy will now automatically listen for completed jobs or paid invoices in Jobber and queue your custom review requests according to your delivery schedule.

Choosing Your Trigger Event in Jobber

SoTrustworthy offers two primary triggers for sending review requests from Jobber data. Select the trigger that best matches how your field technicians and office staff complete work.

Option A: Job Completed (Recommended)

This option triggers a review request as soon as a technician changes a job status to "Completed" inside the Jobber mobile app or desktop dashboard.

• Best for: Plumbing, HVAC, electrical, cleaning, and lawn care services where work is verified on-site immediately after completion.
• Why it works: Captures the customer while their satisfaction is fresh, leading to significantly higher click-through and completion rates on your Google review link.

Option B: Invoice Paid

This option delays the review request until the customer's invoice status in Jobber changes to "Paid."

• Best for: Commercial contractors, larger remodeling projects, or businesses that send digital invoices after leaving the job site.
• Why it works: Guarantees you only ask customers for a review after financial transactions are fully settled.

Fine-Tuning Request Delays and Request Throttling

Sending review requests at the right time is critical to maintaining high conversion rates while keeping your messaging natural.

Setting Up Custom Delays

Inside SoTrustworthy, you can apply a time delay between the Jobber trigger event and the actual SMS dispatch.

• Immediate (0–15 minutes): Great for quick residential services where the tech speaks with the client before leaving the driveway.
• 2 to 4 Hours: Recommended for standard service calls, allowing the customer time to return to their normal routine before reviewing their experience.
• 24 Hours: Best for full-day installs or complex repairs, allowing the client to test the completed work.

Preventing Customer Fatigue with Throttling

If you serve repeat residential clients or commercial accounts, you do not want to text them after every routine visit. SoTrustworthy includes built-in Review-Request Throttling to protect your brand reputation.

Under your integration settings, set a cooldown window (for example, 60 or 90 days). If a customer's job is marked complete in Jobber multiple times within that window, SoTrustworthy automatically suppresses additional SMS requests. The client will only receive a request once per designated cooldown period.

Staying Compliant with SMS and Google Review Policies

Automating your outreach saves hours every week, but keeping your messaging compliant with federal laws and platform policies is vital for long-term account health.

TCPA and A2P 10DLC Messaging Rules

When sending automated commercial text messages in the United States, you must abide by the rules set by the Federal Communications Commission under the TCPA guidelines and cellular industry standards detailed in CTIA messaging principles.

SoTrustworthy helps keep your automated Jobber texts fully compliant by automatically handling opt-out logic:

1. Opt-Out Language: Every initial text message includes clear instructions for the recipient to opt out (e.g., "Reply STOP to unsubscribe").
2. Instant Unsubscribes: If a customer replies STOP, SoTrustworthy blocks future automated SMS sends to that phone number across all connected platforms, including Jobber and HubSpot integrations.
3. Opt-In Checkboxes: Ensure your Jobber intake forms or booking pages include disclosure text informing clients that they may receive transactional text messages regarding their service.

Strict Adherence to Google’s Review Policies

SoTrustworthy does not engage in "review gating"—the practice of filtering unhappy customers to a private feedback form while sending satisfied customers directly to Google. According to Google review policies, all customers must be given an equal, unbiased opportunity to leave public feedback.

When your Jobber account triggers a review request, SoTrustworthy sends every customer directly to your public Google Business Profile link. This keeps your Google listing fully compliant, preventing your business account from suffering penalties, review suppression, or sudden listing suspensions.

Troubleshooting Common Jobber Sync Issues

If your jobs are completing in Jobber but review requests are not appearing in your SoTrustworthy activity log, check these common causes:

• Missing Mobile Phone Numbers: SoTrustworthy’s default workflow is SMS-first. If a Jobber contact record only contains an email address or a landline, the system will hold or skip the request based on your fallback communication rules.
• Job Status vs. Visit Status: Ensure your technicians are marking the overall Job complete, rather than just checking off an individual daily Visit, if your trigger is set to "Job Completed."
• Disconnected API Tokens: Jobber security settings occasionally require re-authentication. If your sync stops unexpectedly, visit Settings > Integrations in SoTrustworthy and click Reconnect to refresh your OAuth authorization token.

Next Steps

• Run a Test Job: Create a test client in Jobber using your own mobile phone number, create a job, mark it as completed, and verify that the SMS review request arrives with the correct business details and timing.
• Customize Your SMS Templates: Head to Campaigns > SMS Templates in SoTrustworthy to personalize your text messages with dynamic tags like {first_name} and {tech_name} pulled straight from Jobber.
• Set Up Review-Request Throttling: Review your automated communication frequency in Settings > Throttling to ensure repeat service customers are not receiving duplicate text requests too close together.