Email vs SMS
Email Review Requests Get Ignored. Here's What Works.
Most local-business email review requests never get opened. See why SMS converts 6-10x better and how to actually collect reviews at scale.
14-day free trial · 100 free SMS review requests · No credit card required
Email open rates: ~20%
Even a great subject line lands most requests in spam or promotions. SMS open rates are 98%.
SMS-first by default
SoTrustworthy leads with SMS review requests because that's what actually gets read and clicked.
Email on the roadmap
Automated email review requests are in development for customers where SMS isn't available.
Frequently asked questions
- Do you send email review requests today?
- Not yet — email review requests are in development. Every current customer uses SMS, which converts far better anyway.
- Can I import an email list?
- You can import an email list today for future email campaigns, and use the same list for SMS if you have phone numbers.
- Why not just do both?
- You will eventually. But if you only do one, do SMS first — you'll collect more reviews with less effort.
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