When your 14-day SoTrustworthy free trial ends, your automated SMS review requests immediately pause, and integrated software like Jobber or HubSpot stops sending new job completion triggers to our system. You will never lose the Google reviews you earned during your trial, and your dashboard history remains completely accessible. To continue collecting reviews automatically, you simply need to select a paid plan in your account settings.
Here is a clear breakdown of what changes, what stays the same, and how to manage your account when your trial period finishes.
What Happens the Moment Your Trial Expires
When day 14 ends, SoTrustworthy transitions your account into a paused state. We built this pause mechanism to protect your business from sending unbilled text messages or exceeding carrier limits without explicit confirmation.
Here is exactly what changes:
- SMS review requests pause: No outgoing text messages will be sent to your recent customers, even if a job was completed right before the trial expired.
- CRM syncs pause: If you connected Jobber, HubSpot, or another field management system, incoming job triggers are logged but will not trigger outgoing texts until a plan is active.
- Review request queueing holds: Any messages scheduled in your review-request throttling queue are paused in place.
- Dashboard access becomes read-only for outreach: You can still log in, view past activity, export customer contacts, and monitor existing review performance, but you cannot manually trigger new SMS requests.
You do not need to worry about existing customer interactions breaking abruptly. Any customer who clicks a link in a previously sent text message will still be directed seamlessly to your Google Business Profile page.
What Happens to Your Google Reviews and Data?
Your Google reviews belong entirely to your business. SoTrustworthy facilitates the text message delivery and routing, but every star rating and written review lives natively on your Google Business Profile according to standard Google review policies.
When your trial ends, the following data remains intact and secure:
1. Published Google Reviews
Every review earned during your 14-day trial remains published on Google permanently. Ending or pausing your SoTrustworthy account has zero impact on your Google star rating, review count, or local SEO ranking.
2. Customer Contact Lists and Logs
All customer names, phone numbers, timestamp records, and delivery logs collected during the trial remain stored safely in your SoTrustworthy account. You can download this information via CSV at any time from your settings page.
3. TCPA Opt-Out Compliance Records
Under federal regulations overseen by the FCC TCPA guidelines, businesses must maintain accurate records of any customer who replies "STOP" to an automated SMS. SoTrustworthy preserves your unsubscribe lists permanently. Even if your account remains inactive for months, our system ensures you will never accidentally text an opted-out customer if you choose to reactivate later.
4. A2P 10DLC Registration Status
During your trial, SoTrustworthy helps register your business profile for Application-to-Person 10-Digit Long Code (A2P 10DLC) messaging compliance with major mobile carriers. This registration stays linked to your account. If you upgrade within 60 days of trial expiration, you will not have to go through the brand and campaign verification process a second time.
Will You Be Charged Automatically?
SoTrustworthy operates on a transparent, no-surprise billing system.
- If you did not enter a credit card at sign-up: You will not be charged anything when your 14-day trial ends. Your account simply pauses automated messaging until you choose to add a payment method and pick a plan.
- If you added payment details during trial setup: Your account automatically transitions to the plan you selected when setting up your billing preferences. Your billing cycle begins on the 15th day.
You can check your payment setup at any time by logging in and navigating to Settings > Billing.
Choosing the Right Plan to Reactivate
If you want to keep your review collection running on autopilot, you can choose from three main subscription tiers based on your monthly customer volume and workflow needs:
The Starter Plan
Designed for solo operators, independent plumbers, cleaners, or new service businesses needing steady local growth.
- Includes: Full SMS-first automated workflow, standard daily send limits, manual CSV upload tools, and core analytics.
- Best for: Businesses handling up to 50–100 completed jobs per month.
The Growth Plan
Designed for busy home-service teams, multi-tech crews, and growing retail or salon practices.
- Includes: Higher monthly SMS send limits, direct integrations with Jobber and HubSpot, advanced review-request throttling, and priority customer support.
- Best for: Businesses completing 100–400 jobs per month that want automated triggers directly from their CRM.
The Pro Plan
Designed for multi-location service brands, enterprise dispatch operations, or high-volume businesses.
- Includes: Custom SMS allowances, multi-location dashboard management, sub-account management for team members, advanced API access, and dedicated onboarding support.
- Best for: High-volume operations, franchises, or multi-location clinics processing hundreds of customer invoices weekly.
Note: In compliance with FTC review guidance, all SoTrustworthy plans send every customer directly to your official Google review link. We do not engage in review gating or filtering on any plan tier.
How to Upgrading and Unpause Your Account
Upgrading takes less than two minutes, and your automated workflows will pick up right where they left off:
- Log in to your SoTrustworthy Dashboard.
- Click Settings in the left-hand navigation bar, then select Billing.
- Select Starter, Growth, or Pro.
- Enter your payment details and confirm your billing frequency (Monthly or Annual).
- Navigate to Integrations to confirm your Jobber or HubSpot connection status is toggled to Active.
Once active, our review-request throttling engine will automatically resume processing queued customer contacts. It spreads out message sending naturally throughout business hours to maintain optimal deliverability and protect your carrier reputation.
What Happens If You Choose Not to Upgrade?
If you decide SoTrustworthy isn't the right fit for your business right now, you don't need to take stressful cancellation steps.
- Data Retention: We keep your historical dashboard data, delivery logs, and integration settings intact for 60 days following your trial expiration. If you decide to reactivate within that window, your settings, job triggers, and carrier profiles reactivate instantly.
- Account Archival: After 60 days of inactivity on an unpaid trial account, customer logs are archived, and API keys associated with external CRMs like HubSpot or Jobber are safely disconnected.
You are always welcome to return and reactivate your account whenever your business is ready to generate more Google reviews on autopilot.
Next Steps
- Check your trial status: Log into your dashboard to review your remaining trial days or view paused message queues under Settings > Billing.
- Review your monthly job volume: Check how many invoices or jobs you completed last month in Jobber or HubSpot to select the right plan tier (Starter, Growth, or Pro).
- Verify your integration status: Ensure your CRM connection is ready to resume automated messaging as soon as your account updates.
Ask every customer for a review—without review gating.
SoTrustworthy sends a compliant, perfectly-timed review request to every customer after the job — no filtering, no gating, just more honest 5-star reviews on Google.
